Privacy Policy

Effective 24 April 2026 · Last updated 5 August 2026

Interpreter Pro is a Chrome extension that writes a live transcript and translation beside an interpreter's calls. This is the plain-English version — written the way a careful engineer would explain it to a colleague, not a contract.

The short version

We don't store your audio. When you record, it streams straight from your browser to one transcription provider (under a signed BAA) and is gone when your session ends. On the normal path it never even touches our servers.
Your transcript stays on your device, in your browser. We never receive it.
No account required. We don't collect your name, email, or phone number. If you choose to sign in with Google to keep your free minutes across devices, we store only a scrambled one-way code for your account — never your email. (On paid plans your email goes to our payment provider for billing — never to us.)
Signed BAA on every tier, so it's suitable for calls involving health information (PHI).
You're the only voice on the call. Nothing records until you press Record, and the call path never touches your microphone. (The optional Openings feature records your own voice, at your click, and keeps it on your device — details below.)

If you don't have our data, we can't lose it. That's the whole design. The rest of this page is the detail behind those promises.

What we collect, and where it goes

Audio — never stored

When you press Record, the extension captures the audio of the browser tab you're interpreting on — the call on LanguageLine, Propio, Voiance, Zoom, Teams, or any browser-based platform. Never your microphone. Browser echo-cancellation means the tab carries only the other people on the call, not your own voice.

On the normal path, that audio streams — encrypted, in real time — straight from your browser to our transcription provider, which transcribes and translates it in a single session under a signed Business Associate Agreement (BAA). Our server's only job is to hand out a short-lived access key; your audio never passes through our servers at all.

If you turn on chunked (non-streaming) mode, run an older version, or the primary provider is temporarily down, the audio is instead relayed through our Cloudflare Worker — held in memory only long enough to forward it, never written to disk — to the primary or a BAA-covered standby provider. Recording stops the instant you press Stop or close the panel. Nothing records in the background.

Transcripts — on your device only

The transcribed and translated text is returned to your browser and stored locally, on your computer. It stays there until you click Clear transcript or uninstall the extension. We never receive your transcripts.

Edited lines and re-translations — text only

When you correct a line and it re-translates (or you click its re-translate icon), just that one line's text — never audio — is routed through our Worker to a BAA-covered translation model. The result comes back to your device.

Word lookups — one selection at a time

When you select a word or short phrase to look it up, that selection alone plus your language codes goes to a single AI provider. The surrounding sentence, the rest of the transcript, and the audio are never included. Terms you save are stored in your browser, not on our servers.

A usage counter — minutes, not identity

On install, the extension makes up a random ID and reports how many minutes you've recorded, so we can enforce the free allowance. A new install starts with a one-time trial allowance; signing in unlocks the full 120 minutes per month, which resets monthly. We don't tie that ID to your name, email, or anything identifying, and we never log what was said — only elapsed recording time, plus coarse service events (for example, that a session recorded at all) tied to the same random ID.

Optional sign-in — an account code, not your email

You can sign in with Google so your free minutes survive a reinstall and follow you across devices — and if your account owns a purchase, signing in on a fresh install restores it without retyping anything. It's optional — the extension works without it. When you sign in, our server checks with Google that the sign-in is real, then stores only a one-way hash of your Google account's numeric id — a scrambled code that lets us recognize the same account next time, but can't be turned back into who you are. We never store your email address, your name, or your Google profile. You can review or withdraw the extension's access anytime in your Google account's third-party access settings.

Recorded openings — your voice, on your device

The optional Openings feature lets you record a short introduction in your own voice and play it into a call so you don't repeat yourself thirty times a day. Recording uses your microphone only while you hold the feature's own Record control, and the clip is stored in your browser's local storage — it is never uploaded anywhere. Playback injects the clip into the call page only on sites you have individually enabled, and only when you press Play. Deleting a recording, or uninstalling, removes it completely. The main call path still never touches your microphone.

Settings — on your device

Your language pair and interface preferences stay in your browser. We don't see them.

License key — paid plans

When you upgrade, LemonSqueezy emails you a license key; you paste it into the extension, which checks it with LemonSqueezy. For Pro that confirms an active subscription. For pay-as-you-go we keep a prepaid balance of recording minutes tied to your LemonSqueezy customer id (not to anything identifying), counted down as you record. When you buy from inside the extension, it also mints a random one-time purchase code so your plan can activate automatically the moment payment completes — the code identifies the purchase, never you. The extension additionally makes up a random device code (not tied to your hardware) so a license activates on one device at a time. Nothing else is kept.

Network metadata — Cloudflare

Like any web service, our infrastructure provider (Cloudflare) logs standard request data — IP address, timestamp, response status — for routing and abuse prevention. We may store a salted, one-way hash of your IP for up to 30 days for abuse prevention — detecting license sharing and repeated free-allowance resets — never the raw address. This is governed by Cloudflare's privacy policy and this one.

Who processes your data

A handful of services help run Interpreter Pro. We keep the list short and tell you exactly what each one touches — most never see your audio at all. One deliberate omission: we don't name our AI providers publicly. The mix changes as better models ship, and the exact combination is part of what we build. If you need the current list for a compliance or security review, email hello@interpreter-pro.com and we'll share it.

Transcription & translation On the normal path your audio streams only to our primary transcription provider (signed BAA) and nowhere else. If it's unavailable, or you use chunked mode, a standby steps in. Every provider that can receive your audio is BAA-covered.
Word lookups When you look up a selection, that word or short phrase — no sentence, no transcript, no audio — goes to a single AI provider. No BAA, because nothing identifiable is ever sent.
Hosting & routing Cloudflare runs our server layer and handles request metadata. It never stores your audio or transcripts.
Payments LemonSqueezy is our merchant of record on paid plans. Your name, email, and card details go to them, never to us — the extension only ever receives a license key.

Website analytics

This website (the page you're reading, and our landing page) uses privacy-friendly, cookieless analytics — Plausible and Cloudflare Web Analytics — to count visits. No cookies, no cross-site tracking, no personal data, nothing sold or shared with advertisers. The extension itself sends no analytics, telemetry, or crash reports beyond the minute counter described above.

What we never collect

Your voice on calls — the call path never requests or captures mic input. The one microphone use in the product is the optional Openings recorder, which runs at your click and saves only to your device.
Names, phone numbers, or addresses (on paid plans, LemonSqueezy collects your billing details; we never see them).
Browsing history, or anything on tabs other than the call audio you choose to share when you press Record.
Data from other tabs or other extensions.
Telemetry or crash reports from the extension. (Website visits are counted with the cookieless analytics described above.)

Your rights

Delete your local data: Click Clear transcript in the settings panel, or uninstall the extension. Either one wipes everything we store on your device.
Cancel a paid plan: Use the LemonSqueezy customer portal (link in your confirmation email) to cancel or pause. You keep access through the end of the current billing cycle.
Start fresh: Uninstalling deletes everything the extension stored on your device, including the random ID. Your free allowance is designed to follow your sign-in rather than the install, so a fresh anonymous install starts on the trial allowance, and repeated resets may inherit the previous counter as part of keeping the free tier sustainable.
Unlink your sign-in: Email hello@interpreter-pro.com and we'll delete the scrambled account code that maps your Google account to your allowance.
Request deletion from a provider: Email hello@interpreter-pro.com and we'll share the current provider list and each one's published deletion procedure. We have no special access to their stored data on your behalf.
Training opt-out: None of the providers on the audio or re-translation paths use customer API data for model training under their default enterprise terms as of the date above.

Compliance

HIPAA: All tiers route audio to our transcription provider under a signed BAA, suitable for workflows involving Protected Health Information (PHI). Every other path that could carry call content is BAA-covered too — re-translation and every standby fallback. The only non-BAA provider is the word-definitions one, which receives isolated single words with no transcript context. Organization-specific BAA requests: hello@interpreter-pro.com.

GDPR: We process minimal personal data (a random ID and a monthly counter). We are not established in the EU and have not negotiated bespoke Data Processing Agreements with our providers beyond their default terms. EU users should consider this before use.
Children: The extension is not intended for users under 13. We do not knowingly collect data from children.
Certifications (HITRUST, SOC 2): We are not separately certified. Our standby transcription providers are SOC 2 Type 2 certified; details come with the provider list on request.
Payments (PCI DSS): Not in scope — we never process payment data ourselves; LemonSqueezy handles it.
Legal proceedings: Transcripts are not validated for legal admissibility. Machine transcription can contain errors and should be verified by a human before any legal use.

Changes to this policy

We may update this policy when our data practices change. The Last updated date at the top reflects the latest revision, and material changes are noted in the extension's Chrome Web Store release notes.

Contact

For privacy questions or data requests: hello@interpreter-pro.com (add the subject “BAA inquiry” for organization-specific BAA requests).

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