The short version
- We don't store your audio. When you record, it streams straight from your browser to one transcription provider (under a signed BAA) and is gone when your session ends. On the normal path it never even touches our servers.
- Your transcript is never saved. Not on our servers, not in your browser. Close Interpreter Pro and it's gone.
- Sign in with Google to use Interpreter Pro. We keep your email address and an account ID, so your minutes and purchases follow you to every computer you use.
- Signed BAA on every tier, so it's suitable for calls involving health information (PHI).
- You're the only voice on the call. Nothing records until you press Start, and the call path never touches your microphone. (The optional Openings feature records your own voice, at your click, and keeps it on your device — details below.)
If you don't have our data, we can't lose it. That's the whole design. The rest of this page is the detail behind those promises.
What we collect, and where it goes
Audio — never stored
When you press Start, the extension captures the audio of the browser tab you're interpreting on — the call on LanguageLine, Propio, Voiance, Zoom, Teams, or any browser-based platform. Never your microphone. Browser echo-cancellation means the tab carries only the other people on the call, not your own voice.
On the normal path, that audio streams — encrypted, in real time — straight from your browser to our transcription provider, which transcribes and translates it in a single session under a signed Business Associate Agreement (BAA). Our server's only job is to hand out a short-lived access key; your audio never passes through our servers at all.
If you turn on chunked (non-streaming) mode, run an older version, or the primary provider is temporarily down, the audio is instead relayed through our Cloudflare Worker — held in memory only long enough to forward it, never written to disk — to the primary or a BAA-covered standby provider. Recording stops the instant you press Stop or close the panel. Nothing records in the background.
Transcripts, never saved
The transcribed and translated text comes back to your browser and shows in Interpreter Pro while you work. It is never saved, on our servers or in your browser. Close Interpreter Pro and the transcript is gone. We never receive your transcripts.
Edited lines and re-translations — text only
When you correct a line and it re-translates (or you click its re-translate icon), just that one line's text — never audio — is routed through our Worker to a BAA-covered translation model. The result comes back to your device.
Word lookups — one selection at a time
When you select a word or short phrase to look it up, that selection alone plus your language codes goes to a single AI provider. The surrounding sentence, the rest of the transcript, and the audio are never included. Terms you save are stored in your browser, not on our servers.
Your minutes, counted on your account
When you record, our server counts the seconds each session uses against your account, so your free minutes, minute packs and plan stay correct. Free accounts get 120 minutes every month when you sign in. We never log what was said. We keep only how long each session ran, and basic service records such as when a session started and stopped.
Sign-in and your account
You sign in with your Google account. We keep your email address and an account ID made from your Google account's ID with a one-way code. We use them to keep your minutes and purchases with your account on every computer you use, and to show you which account you're signed in with. We never see your Google password. Your sign-in stays active while you use Interpreter Pro; after a month without use, you sign in again.
Recorded openings — your voice, on your device
The optional Openings feature lets you record a short introduction in your own voice and play it into a call so you don't repeat yourself thirty times a day. Recording uses your microphone only while you hold the feature's own Record control, and the clip is stored in your browser's local storage — it is never uploaded anywhere. Playback injects the clip into the call page only on sites you have individually enabled, and only when you press Play. Deleting a recording, or uninstalling, removes it completely. The main call path still never touches your microphone.
Settings — on your device
Your language pair and interface preferences stay in your browser. We don't see them.
Purchases and license keys
When you buy Pro or a minute pack, our payment provider tells us which purchase was made, and we link it to your account by its order and customer numbers. When you buy from inside Interpreter Pro, it makes a random one-time purchase code so the purchase can reach your account the moment payment completes. The code identifies the purchase, never you.
If you have a license key from an earlier purchase, paste it on the Account page and its purchase joins your account. We keep only a one-way scrambled copy of the key, never the key itself. Your browser keeps the key you pasted until you remove it on the Account page. Interpreter Pro also makes up a random device code (not tied to your hardware) and sends it with its requests.
Network metadata — Cloudflare
Like any web service, our infrastructure provider (Cloudflare) logs standard request data — IP address, timestamp, response status — for routing and abuse prevention. Our servers may keep a one-way hash of your IP address, never the address itself, to prevent abuse, such as too many sign-ins from one network. This is governed by Cloudflare's privacy policy and this one.
Who processes your data
A handful of services help run Interpreter Pro. We keep the list short and tell you exactly what each one touches — most never see your audio at all. One deliberate omission: we don't name our AI providers publicly. The mix changes as better models ship, and the exact combination is part of what we build. If you need the current list for a compliance or security review, email hello@interpreter-pro.com and we'll share it.
- Transcription & translation On the normal path your audio streams only to our primary transcription provider (signed BAA) and nowhere else. If it's unavailable, or you use chunked mode, a standby steps in. Every provider that can receive your audio is BAA-covered.
- Word lookups When you look up a selection, that word or short phrase — no sentence, no transcript, no audio — goes to a single AI provider. No BAA, because nothing identifiable is ever sent.
- Hosting & routing Hostinger hosts this website. Cloudflare runs our API server layer and handles request metadata. Our API server does not store your call audio or transcripts.
- Payments LemonSqueezy is our merchant of record on paid plans. Your card details go to them, never to us. They tell us which purchase was made, so we can add it to your account.
The website and interactive sample
The public website uses Cloudflare Web Analytics to understand page visits and performance. It does not load Plausible or advertising scripts. Hosting and network providers may process standard request metadata, such as IP addresses, to deliver pages and prevent abuse.
The sample conversation plays prepared text. Starting the sample does not capture your call or microphone. If you look up a word or request a new translation of text you have edited, that selection or edited text and the chosen languages are sent through our public API to provide the result. Prepared sample playback does not make transcription or translation requests.
Display preferences are kept in your browser. Sample edits and saved terms belong to the demonstration, not an extension account.
What we never collect
- Your voice on calls — the call path never requests or captures mic input. The one microphone use in the product is the optional Openings recorder, which runs at your click and saves only to your device.
- Names, phone numbers, or addresses (on paid plans, LemonSqueezy collects your billing details; we never see them).
- Browsing history, or anything on tabs other than the call audio you choose to share when you press Start.
- Data from other tabs or other extensions.
- Telemetry or crash reports from the extension beyond the service events described above.
Your rights
- Delete what's on your computer: Transcripts are never saved. Uninstalling Interpreter Pro removes everything else it kept in your browser: your settings, glossary, openings and any license key you pasted.
- Cancel a paid plan: Cancel anytime from the Account page (Settings, then Account). You keep Pro until the end of the period you've paid for.
- Delete your account: Email hello@interpreter-pro.com and we'll delete your account and your email address.
- Request deletion from a provider: Email hello@interpreter-pro.com and we'll share the current provider list and each one's published deletion procedure. We have no special access to their stored data on your behalf.
- Training opt-out: None of the providers on the audio or re-translation paths use customer API data for model training under their default enterprise terms as of the date above.
Compliance
- GDPR: We process minimal personal data: your email address, an account ID, and records of how many minutes you use. We are not established in the EU and have not negotiated bespoke Data Processing Agreements with our providers beyond their default terms. EU users should consider this before use.
- Children: The extension is not intended for users under 13. We do not knowingly collect data from children.
- Certifications (HITRUST, SOC 2): We are not separately certified. Our standby transcription providers are SOC 2 Type 2 certified; details come with the provider list on request.
- Payments (PCI DSS): Not in scope — we never process payment data ourselves; LemonSqueezy handles it.
- Legal proceedings: Transcripts are not validated for legal admissibility. Machine transcription can contain errors and should be verified by a human before any legal use.
Changes to this policy
We may update this policy when our data practices change. The Last updated date at the top reflects the latest revision, and material changes are noted in the extension's Chrome Web Store release notes.
Agency enquiries
When you use the agency contact form, your name, email address, and message are sent through our website hosting to our contact inbox so we can reply. Please do not include call transcripts or confidential client information. The form also uses a temporary hashed network address and submission time to limit repeated messages.
Contact
For privacy questions or data requests: hello@interpreter-pro.com (add the subject “BAA inquiry” for organization-specific BAA requests).
Interpreter Pro is an independent project built and maintained by an individual developer. It is not affiliated with Cloudflare, LemonSqueezy, any of the AI providers it builds on, or any language services company.